Questions?
Frequently Asked Questions
Still have questions? Contact us and we'll be happy to help.
How fast do you answer calls?
Our agents are trained to handle two call lines simultaneously, which significantly reduces hold times and missed calls. We aim to answer every inbound call promptly during your business hours.
What happens to a call you can't book?
Unbooked or missed calls are logged in our follow-up database. Our team re-engages those leads over the following days with an incentive to book, so no opportunity is left behind.
Which appliance brands and types do you support?
We support the full range of residential appliance repair - refrigerators, washers, dryers, ovens, dishwashers, and more. Our agents are trained on your specific service offerings and coverage areas.
How does technician routing work?
When an appointment is booked, our agents use a shared map to assign the job to the nearest available technician. This reduces drive time and helps fit more jobs into each day.
Do you manage our marketing spend or just leads?
We manage your marketing platform accounts - setting them up, tracking every lead, disputing invalid ones, and monitoring booking rates. We focus on lead quality and ROI, not just volume.
How do we get started?
Reach out via our contact form or give us a call. We'll schedule a brief consultation to understand your service area, technician roster, and current call volume, then build a plan tailored to your business.